BACKGROUND
CLOUDFACTORY
CloudFactory provides scalable solutions for AI projects, offering expert data labeling, annotation, and model monitoring services.
As a Knowledge Analyst, I designed and structured an intuitive knowledge base for the Delivery Department at CloudFactory. The goal was to enhance information accessibility, improve knowledge retention, and create a scalable system for internal teams to efficiently find and share critical resources.
Due to NDA restrictions, I cannot share specific project details, but I’m happy to discuss my contributions in a conversation.
CONTRIBUTIONS
Developed the information architecture for a centralized knowledge base, improving navigation and usability.
Conducted research on user pain points and iterated on content organization to improve discoverability.
Collaborated with SMEs and content creators to ensure knowledge assets were user-friendly and aligned with team needs.
Established knowledge management guidelines to maintain consistency and long-term usability.
Facilitated training sessions and onboarding to help teams effectively utilize the knowledge base.
